रिफ़ंड और रद्दीकरण नीति

Last updated October 20, 2026

This policy explains how cancellations and refunds work for services bought from Altacee Digital Solutions Private Limited ("Altacee," "we," "us"). It applies to every payment made to us, including payments through Razorpay payment links, payment pages and invoices. Where a signed proposal or statement of work says something different, that document wins.

1. WHAT WE SELL

We sell professional software services: product and site audits, websites, apps, platforms and AI agents built to a written scope. We do not sell physical goods.

2. PRODUCT & SITE AUDIT

>Cancel before the kickoff call and we refund 100% of the audit fee.

>Once the kickoff call has taken place, the audit fee is non-refundable, because the work has started.

>We commit to a delivery date in writing. If we miss it, we keep working at no extra charge until the audit is delivered.

>If you start a build with us within 30 days of delivery, the full audit fee is credited against the build.

3. BUILDS (WEBSITES, APPS, PLATFORMS, AGENTS)

>Builds are paid per milestone, as set out in your proposal.

>A milestone payment is fully refundable until work on that milestone starts. Once work on a milestone has started, its payment is non-refundable.

>You can cancel a build at any time by email. You pay only for work done up to the date we receive your notice. Any amount paid for work not yet started is refunded.

>Everything delivered and paid for up to cancellation is yours, including the code.

4. DELIVERY

All services are delivered digitally: by email, shared documents, code repositories, live preview links and video walkthroughs. Nothing is shipped. Delivery dates are set in your proposal.

5. HOW TO CANCEL OR REQUEST A REFUND

Email legal@altacee.com from the address you used to pay, with your company name and the payment reference. We reply within 2 business days.

6. HOW REFUNDS ARE PAID

Approved refunds are paid to the original payment method within 5–7 business days of approval. Your bank or card issuer may take a few more days to show it. For payments in a foreign currency, the refund is made in the same currency; we are not responsible for exchange-rate differences or fees charged by your bank.

7. CONTACT US

Altacee Digital Solutions Private Limited, Khasra No 25, Plot No 77-A, Vishnolok KP Road, Lucknow 226023, Uttar Pradesh, India. Email: legal@altacee.com